Measuring client Satisfaction at American install         American enunciate is a world wide affect related helper company. American Express works with both consumers and business with their m one(a)tary planning as well as offers numerous amounts of impute board proceedss and travel assistance. They have some(prenominal) products and assistants that argon used byout the world by consumers and businesses. As American Express moves towards the future, like most denotation mental capacity companies, they lack to be competitive and reactive to the needs of the consumer.         American Express sends out customer service resumes to the card pieces that call in to the recall service center. The espouses ar sent out arbitrarily with a coding on the bottom of the survey so that the results and comments are given backward to the correct employee. The employees are aware that any card process that they speak to could receive a survey. W ith this said, each employee goes through extensive training on the telephone behaviors that must be demo while speaking to card members. The employees also go through extensive training on the policies and procedures that each card product and service has. This training is to chink that each card member is handled with the most utmost original behavior and their issues are handled correctly.
        at a time the surveys are returned to the company, they are returned to the Customer Satisfaction Action Team. This aggroup reviews the surveys, separates them by employee and then by the results.. The resu lts are separated by Excellent and Very str! aightforward and then Fair and execrable marks. The card members that score a Fair or ugly mark on the survey is called back by one of the team members and the issue is discussed unless to find out why the survey was marked that way. The comments that the card members make... If you want to get a expert essay, order it on our website:
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